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Shop Policies ...

Payment:

 

All prices and costs are in Pounds Sterling.

The only payments we accept are via PayPal, a secure payment processing company. You don’t need to have a PayPal account of your own to use this service as you can pay with your credit or debit card and we will never see your card information, only your shipping address, email address and the details of your order.

Our prices may change from time to time but the price you pay will always be the price shown at the time you placed your order,

 

Shipping:

 

All orders received will be dispatched as soon as possible, often the same day if received before midday, but certainly within 2 days. All orders are posted first class, 'signed for' delivery by Royal Mail, apart from the fabric goody bags, which will be sent regular first class. 

 

P&P within the UK is as follows:

Orders £5 or under - £1.50

Orders under £10 - £2.00

Orders £10 - £30 - £3.50

Orders £31 - £100 - £4.50

Orders over £100 - £5.00

 

If you would like to buy from overseas, please message me for postage costs. My email address is hole.house@hotmail.com

Refunds & Exchanges:

 

If for any reason you are not happy with your purchase, please contact us to obtain the return address. The email address to use is hole.house@hotmail.com.

 

Items must be returned to us within a reasonable period and you should obtain proof of postage. Goods should be returned in the same condition and in the same packaging as when they were sent to you, and packed carefully. We reserve the right to refuse any returns if the condition of the item(s) differs from that which was sent out. All refunds will be issued via PayPal within 14 calender days.  

 

Where goods are not as ordered or are damaged on receipt and you return them, the return postage costs will be refunded to you (on the basis of the mode of return postage we agree with you BEFORE you send the item(s) back to us).

 

Fabric goody bags are sold 'as seen' and will not be refundable on the grounds of not liking the selection - for this reason please make sure you have read the details and studied the pictures carefully before you buy. 

 

We also have the right to cancel if we are unable to fulfill your order due to circumstances beyond our control (for bespoke orders such as being unable to obtain a specific material necessary to the item’s construction). We will always seek to offer you a suitable alternative in these circumstances, but if this isn’t possible or the alternative isn’t acceptable to you and we do need to cancel your order, we will provide a full refund via PayPal within 14 calender days of confirming cancellation to you.

 

 

 

Additional Policies:

 

We transact all business in English and in accordance with UK law.

 

Privacy

 

We NEVER disclose your personal information to any third parties. 

 

 

Security

 

WE want you to feel secure while shopping with us. All transactions are conducted via Paypal - a secure payment processing company.

 

 

Liability

 

WE have taken great care in compiling the content of this site, however we can accept no liability for any inaccuracy, error or omission. We can also accept no responsibility or liability for any damage or injury to persons or property arising from the use of our products. 

 

Price, product and availibility information is subject to change at short notice and without prior notification. 

 

None of the items offered for sale on this site are suitable as toys for children.

 

Please be aware that colours vary between computer monitors so whilst our photographs are as accurate as possible, the colours may appear differently to you on screen to the physical item.

Contact details

 

Emma Redfern

hole.house@hotmail.com